FAQs

I placed an order, now what?

You’ll receive an email confirming your purchase, and I'll get to work packing up your books! Once an order has shipped, you will receive an email notification with a tracking number.

I made a mistake with my order, can I change it?

If you spot a mistake, reach out ASAP to mia@miaheintzelman.com. I can’t guarantee edits once an order is placed, especially with special editions, but I’ll do my best to help if it hasn’t shipped yet!

Do you offer signed copies?

Yes! Signed paperbacks and hardcovers are available in the shop while supplies last. If you see something you love, snag it before it disappears!

Can I preorder upcoming books?

Absolutely — preorders will be clearly marked in the shop. Just look for the “Preorder” label and expected ship date in the product description.

What if my order arrives damaged?

So sorry about that! Please send a message with your order number and a photo of the issue, and I’ll get back to you with a solution.

How long will my order take to arrive?

Orders typically ship within 3–5 business days, unless otherwise noted (like with preorders or special editions). Delivery times depend on your location and the shipping method selected at checkout.

Can I return or exchange a product?

All sales are final. That said, if your order arrives damaged or incorrect, don’t stress — reach out at mia@miaheintzelman.com and we’ll sort it out for you.

Do you ship internationally?

Unfortunately, I don't currently ship outside the U.S.